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    WARRANTY

    At EDGUN.SHOP and EDGUNLESHIY.SHOP we only sell 100% new and original products with their warranty.

    Note: we do offer used products under our “Used” section.

    If your EDGUN.SHOP or EDGUNLESHIY.SHOP product comes with factory flaws, or should any material failure occur within the stipulated period, it will be covered by the warranty.

    At EDGUNLESHIY.SHOP and EDGUN.SHOP, we want you to be completely satisfied with your purchase. 

    If after reading the following FAQ, you still have any doubts, don’t hesitate to contact our customer service by sending an email at info@edgun.shop.

    Thank you.

    The warranty period begins at the date of purchase.

    All our products are covered by a warranty period of 2 years from the day of purchase.

    To ease this process, we’ve laid out the steps for you.

    First, you should inform any issues to your EDGUN.SHOP or EDGUNLESHIY.SHOP by sending an email to our customer service at info@edgun.shop

    The information we need is the following:

    · The bill number of the purchase

    · Pictures of the product

    · A brief description of the issues experienced

    Once we have received this information, we will handle all the specific procedures concerning the warranty. We will contact you right away should we need any additional information.

    During the first 30 days after having received the product:

    We will replace the flawed product 

    After the first 30 days:

    We will repair or replace the product’s flawed or malfunctioning parts.

    Your warranty will be void if:

    · The product has been disassembled and reassembled incorrectly

    · We verify that none recommended lubricants have been used

    · The product has been modified or repaired with non-genuine parts

    · The product shows signs of misuse

    The warranty won’t cover, under any circumstances, the following issues or items:

    · Toric joints, O-Rings, screws, seals.

    · Any damage caused by user negligence

    · Damage produced due to lack of maintenance

    · The warranty does not cover material failures that have been caused by misuse or third-party modifications.

    · Air leaks* (unless it is caused by a manufacturing flaw)

    *All PCP guns, no matter their cost or quality, may suffer air leaks at any moment of their product life. There are many reasons for this, such as the quality/purity of the air used, the speed at which the air is pumped into the tank, humidity, storage conditions. Air leaks are not covered as they are a common issue unrelated to manufacturing defects. Similar scenario: should one of your car’s tires get a puncture, the warranty wouldn’t cover its repair. Good news, though; 99% of air leaks are fixed by replacing the toric joints. This can be done by you with the aid of tutorials (such as those on YouTube), or you can hire our technical service to do it for you.

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