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45 days returns

For more details read the BFCM 2023 FAQ's.

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Absolutely! Our loyalty points program is designed to reward our valued customers like you for your continuous support and patronage. We're thrilled to offer the opportunity to combine your hard-earned loyalty points with the exciting benefits of our Black Friday sale. It's our way of expressing gratitude for your loyalty and ensuring that you receive maximum value for your dedication to our shop.

Yes! For detailed information regarding warranties on items purchased, please refer to our Warranty Policy. Here you have details about the warranty coverage for products, including those purchased during the Black Friday sale.

All Black Friday orders will be shipped within 7 days after the order has been placed, due to the exponential growth in orders during this sale. Products with shipping dates other than immediate shipping will follow their normal delivery times. Click here to see the estimated transit by destination.

If you wish to add more products to your order, we recommend placing a new order for the additional items. If both orders are eligible and can be shipped together, we will refund the shipping costs associated with the extra order/s. This way, you can enjoy the convenience of combining shipments without incurring additional shipping charges.

Once an order has been placed during our Black Friday sale, we regret to inform you that modifications cannot be applied. However, if you wish to cancel your order, please fill out this form to submit a cancellation request. Please note that this option is available for a limited time after your order is placed, and it's subject to our processing timelines. If your order has already been shipped, the terms for returns will apply. 

We understand the holiday season comes with its own set of considerations, and we want to ensure satisfaction with your purchases. For items bought during our Black Friday sale, we offer 45 days for returns. This extended time frame is designed to accommodate your needs during the holiday season. In the first 15 days, you can get either a refund or a voucher, while in the last 30 days, only a voucher is possible. The client covers shipping costs. To learn more about our returns policy, click here.

We strive to keep our website updated in real-time regarding the availability of our products. However, during high sales periods like Black Friday, there is a chance that multiple orders for the same item could lead to the item becoming out of stock by the time we process your order.

To ensure you secure your desired items, we recommend placing your order without delay. While we'll make every effort to prevent discrepancies in stock availability, if the purchased item is no longer in stock despite showing as available at the time of purchase, rest assured that we'll provide suitable alternatives for you.

Although it's our goal to fulfill every order, there might be rare instances where we're unable to ship an item due to unforeseen stock shortages. In such cases, we reserve the right to cancel orders that cannot be fulfilled. However, this is a scenario we aim to avoid at all costs.

If this occurs, we'll reach out to you promptly with alternatives that we believe will be even more appealing than a simple refund. Our commitment is to make sure you're satisfied and offer alternative options that align with your preferences.

Rest assured, your shopping experience and satisfaction are our top priorities. We're dedicated to providing you with excellent service and alternatives in the event that an item becomes unavailable after your purchase.

We’ve done our best to offer the best discounts possible this Black Friday. The only additional discount codes that will be applied during Black Friday are the Loyalty Points and those who have received vouchers as refunds. Note: Black Friday discounts don’t apply to B2B partners.