Important: If your order ships after you have submitted a cancellation request, we must first recover the package before processing the refund.
Orders paid with cryptocurrency are non-cancellable and non-refundable.
If you wish to return a product purchased with cryptocurrency, the return must be requested within 14 days of delivery. You will receive a voucher valued between 70% and 90% of the original product price (as listed on the website at purchase), depending on the item’s condition. This voucher can be used toward a new purchase.
You have 14 days from delivery to inspect your items and decide if they meet your expectations, unless otherwise specified.
We strongly advise checking your products immediately upon delivery to ensure they are in perfect condition and correctly delivered.
Important: Mounted optics cannot be returned. Please inspect the optic carefully before mounting.
To request a return or exchange, complete the submission form, and we will provide the necessary instructions.
Once your return is received, you will be notified. Within seven days, we will inspect the item(s) and confirm whether the return or exchange has been approved.
Items returned without original packaging or not in perfect condition will incur a minimum 10% fee based on the total price.
If approved, you will receive a discount code equivalent to the value of the returned product, which can be used to place a new order within seven business days (shipping costs excluded).
If approved, refunds will be issued to the original payment method within seven business days. Shipping costs, customs fees, and other charges will be deducted from the refunded amount.
Returns and exchanges are not accepted for countries outside the EU, UK, and USA.
